eCPAP.com will accept returns on any unopened product within 30 days of the original ship date. A 10% restocking fee will be subtracted from the original cost and a credit for the difference will be issued. Shipping costs are not refundable. Please note that any product that has been opened cannot be returned.
All CPAP and BIPAP machines are considered “used” if opened and any hours are recorded on the machine. These cannot be returned.
Please call us if you have any questions about your order before it ships. We can be reached toll free at (866) 441-7480.
eCPAP.com will accept returns on merchandise sold that have manufacturing defects. All returns require an RMA #. If the product you purchased has defective materials and/or workmanship please contact us for an RMA #. The RMA# will be issued via email. Please note that any associated shipping cost to return merchandise to eCPAP.com is not covered in any warranty situation. CPAP and BIPAP warranty decisions for repair or replacement are made by the manufacturer.
Returned items should be sent after receiving authorization to:
Attn. Return Department
206-A South Loop 336W Suite #106
Conroe, TX 77304